Privacy Policy

1. Who we are and what this covers

Glanmire Chiropractic Clinic is located at Eastcliffe House, Glanmire, Cork, T45 PY95, Ireland. This notice explains how we handle personal data collected through glanmirechiropractic.com, associated landing pages, online forms, appointment requests, advertisements and digital communications.

Separate information or consent forms may apply to your clinical care and patient record. This website notice does not replace those documents.

For a privacy enquiry, contact the clinic on (021) 482 4450 or through our contact page.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, phone number and details you provide.
• Enquiry and appointment details: the information you enter in a contact, Meta lead, booking or intake form, including whether you can attend our clinic and any details you voluntarily share about a proposed visit.
• Communications: messages and records of our response to your enquiry or appointment request.
• Website information: IP address, device and browser information, referring source, pages viewed and interactions, subject to applicable cookie choices.

3. How we use information

• Respond to your enquiry and help you arrange a visit.
• Manage, confirm and follow up on appointments and requests.
• Prepare for and provide clinic services, where relevant.
• Operate, protect and improve our website and connected systems.
• Measure website and advertising performance, subject to your choices and applicable law.
• Send educational or promotional communications where we have an appropriate basis to do so.
• Meet legal, professional and recordkeeping obligations.

Sending an advertising lead form is an enquiry, not a booked appointment. To request an available time, complete the booking step shown after the form. The clinic will communicate confirmation through its normal process.

4. Legal grounds for processing

The legal ground depends on the purpose. We may process information to take steps you request before receiving services, to meet legal obligations, for legitimate clinic administration where that ground is appropriate, or based on consent where required, including for certain marketing and non-essential tracking.

Information concerning health receives additional protection under data protection law. Where we process health data in connection with care, we do so only where an applicable legal ground and condition for health data are met. Submitting an enquiry does not constitute consent to unrelated marketing.

5. Forms, booking and communications

Information submitted through our website, booking tools or Meta lead forms may be delivered to systems the clinic uses to manage contacts, appointments and follow-up. Access is limited to authorised personnel and providers who need the information for their work.

We may contact you about your enquiry or appointment by phone, email or text as appropriate. Service-related messages are distinct from promotional messages. Where marketing consent is required, we seek it separately. You can unsubscribe from marketing emails using the link in the message or contact us to change your preferences.

6. Cookies, analytics and advertising

Our site uses technologies needed for it to operate. It may also use analytics and advertising tools, including pixels, to understand visits and interactions and measure campaigns. Non-essential technologies require the choices and consent applicable under Irish law. You can manage cookies through the choices offered on the site, where available, and through your browser settings.

External platforms, including Meta, process information under their own privacy notices when you use their services. Information you submit through a Glanmire Chiropractic Clinic lead form is sent to us for the purpose explained on that form.

7. Sharing and international transfers

We do not sell patient or enquiry information. We may share information with authorised clinic staff and practitioners; providers supporting our website, forms, booking, CRM, email, text messaging, analytics and security; and authorities where required or permitted by law.

Some service providers may process information outside the European Economic Area. Where personal data is transferred internationally, we use the safeguards required by applicable data protection law.

8. Retention and security

We keep information for as long as needed for its purpose and to meet applicable clinical, legal and recordkeeping requirements. A general enquiry, marketing preference, appointment record and patient record may have different retention periods.

We use appropriate organisational and technical measures intended to protect personal data and restrict access. No online system can be guaranteed completely secure.

9. Your rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion, restriction of processing, or a copy in portable form where that right applies. You may object to certain processing. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.

Contact us using the details below. We may need to verify your identity. You may also raise a concern with Ireland's Data Protection Commission.

Children and external links

Our advertising enquiry forms are intended for adults arranging clinic services. A parent or guardian should contact us about a child's care. Links to other websites and services are governed by those providers' own privacy notices.

10. Contact and changes

We may update this policy when our systems, services or obligations change. The date at the top will show when it was last revised.